Case study: Successful Business Process Automation

Business process automation (BPA) helps companies streamline, improve efficiency, and cut costs. Automating manual and paper-based processes saves time, reduces errors, and boosts performance. This blog will examine the case of an international energy company that used business process automation to solve several operational issues. Discussing the company's challenges, solutions, and results. This case study shows how business process automation can improve operations and performance.

Due to their reliance on manual and paper-based processes, Opti-Fuel, an international energy company was experiencing a number of difficulties in its day-to-day operations. These difficulties were having an effect on their productivity as well as the satisfaction of their customers and their profits. The organisation came to the conclusion that implementing business process automation through Velocity would help them improve their operational efficiency and streamline their processes. The following case study gives an overview of the difficulties that the company encountered, the solution implemented, and the results obtained.

Covered in this case study:

Challenges
Solution
Results
Closure

Challenges

A number of issues, including the following complicated the daily operations of the company:

1. Inefficiencies in the procurement process were caused by the fact that the procurement process was paper-based and manual. This led to delays in the approval process, errors in documentation, and a lack of visibility into the procurement process.
2. Poor visibility into financial performance: The company had poor visibility into its financial performance as a result of manual data entry and reporting that was based on spreadsheets. This resulted in errors and delays in the company's financial reporting.
3. Inconsistent customer service due to the company's reliance on manual and paper-based processes, it was challenging for the business to provide consistent customer service. This resulted in delays and errors in the company's interactions with customers.

Solution

In response to these challenges, the company resolved the situation by implementing a solution that automated their business processes. The following elements were incorporated into the solution:

Procurement automation

Automation of the procurement process was achieved by utilising a cloud-based procurement management system, which enabled end-to-end visibility into the procurement process. The automation of the procurement process was described above. The company was able to reduce the number of errors and delays that occurred during the procurement process as a result of the system's ability to automate the processing of purchase orders, approvals, and invoices.

Financial automation

Automation of the company's financial processes occurred as a result of the implementation of an ERP system by the business. They were able to automate data entry using the system, which also helped them improve their financial reporting and provided real-time visibility into how well their finances were doing.

Automation of customer service

The business decided to implement a customer service automation system, which gave them the ability to automate various aspects of their interactions with customers, such as order processing, support requests, and customer feedback. As a result of the system's ability to provide consistent and timely customer service, customer satisfaction increased.

Results

The application of business process automation brought about a number of positive outcomes for the organisation, including the following benefits:

1. Enhanced operational effectiveness: As a result of automating processes in procurement, finance, and customer service, we were able to enhance our operational effectiveness, which in turn reduced the number of errors and delays that occurred during daily operations.
2. The company was able to achieve better financial performance as a result of having real-time visibility into its financial performance, as well as improved financial reporting.
3. Customer satisfaction has increased as a direct result of the company's implementation of a customer service automation solution, which has led to more consistent and timely assistance provided to clients.

Closure

Opti-Fuel's operations, financial performance, and customer satisfaction all saw significant improvements as a direct result of the implementation of business process automation thanks to Velocity. Because their processes were automated, the company was able to cut down on errors and delays, increase their efficiency, and achieve better results both financially and in terms of their service to customers. The purpose of this case study is to illustrate the significance of automating business processes in enhancing both the day-to-day operations of a company and its overall performance.